DX9 Privacy Policy

Effective Date: April, 17, 2024

At DXterity Solutions, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of personal information we collect through the DX9 platform, how we use it, the measures we take to ensure its protection, and the choices you have concerning its use.

Compliance with International Standards:

1. ISO/IEC 27001: We adhere to the ISO/IEC 27001 standard, which provides a framework for information security management best practices.

2. General Data Protection Regulation (GDPR): We comply with GDPR requirements, offering robust data protection for individuals within the European Union.

3. California Consumer Privacy Act (CCPA): We align our practices to meet the standards set forth by the CCPA, ensuring privacy rights and consumer protection for residents of California.

These measures are part of our commitment to protecting your privacy and ensuring that your data is secure against emerging threats and vulnerabilities. If you have any questions about our security practices, please contact us using the information provided in Section 12.


By using the DX9 application, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with the terms, please do not access or use DX9 or its services.

Information We Collect

• Personal Data: Includes name, email address, contact details, and any other data provided directly by the user.

• Usage Data: Information on how the services are accessed and used (e.g., time spent on the platform, pages visited).

• Technical Data: May include the Internet Protocol (IP) address, browser type and version, device identifiers, location data, and cookies.

How We Use Your Information

• Service Provision and Maintenance

• Notifications about Changes to Our Service

• Interactive Features Participation

• Customer Support

• Analysis and Service Improvement

• Usage Monitoring

• Fraud Prevention and Technical Issues Resolution

• Marketing and Communications (with your consent)

Legal Basis for Processing Personal Data Under GDPR

For individuals in the European Union, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the data we collect and the specific context in which we collect it:

• Consent

• Contractual Necessity

• Compliance with Legal Obligations

• Legitimate Interests

Your Data Protection Rights Under GDPR

• Access, Update, or Delete: Request access to and correction or deletion of your personal data.

• Object and Restrict: Object to processing and restrict processing of your personal data.

• Portability: Data portability rights.

• Withdraw Consent: Where reliance on consent, the right to withdraw it.

Your Rights Under the California Consumer Privacy Act (CCPA)

• Know: Right to know the personal data collected, used, and shared.

• Delete: Right to request deletion of personal data.

• Non-Discrimination: Right to non-discrimination for exercising CCPA rights.

Information Security

At DXterity Solutions, we are committed to ensuring the security and integrity of your personal data. We implement robust, state-of-the-art security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our comprehensive security program includes:

• Encryption: We use strong encryption technologies to safeguard your personal information during data transmission and at rest.

• Secure Data Storage: Data is stored on secure servers that are protected by advanced firewall and intrusion detection technologies.

• Regular Audits: We conduct regular security audits and vulnerability scans to ensure our defensive measures remain effective and up-to-date.

• Access Controls: Access to personal data is strictly limited to authorized personnel only, based on the principle of least privilege and need-to-know criteria.

• Training and Awareness: We provide regular security training to our employees to ensure they understand and follow our data protection policies and practices.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure that adequate safeguards, compliant with legal requirements, are in place for these transfers.

Data Retention

After the retention periods, data is securely deleted or anonymized.

• User Data, Logs, and Performance Data: Retained for the duration of the account plus one year.

• Financial Records: Kept for 7 years to comply with tax and accounting requirements.

• Security and Transaction Logs: Retained for one year for security monitoring.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where significant, through other means such as email.

Contact Us

If you have any questions about this Privacy Policy or our data practices or if you wish to lodge a complaint, don’t hesitate to contact us at info@dxteritysolutions.com or our Data Protection Officer at dpo@dxteritysolutions.com.


If you believe that we have not adhered to this Privacy Policy, you may contact the appropriate data protection authority.